1. Order Processing Time
All orders are processed within 1–3 working days (Monday to Friday, excluding public holidays).
Orders placed after 3:00 PM may be processed on the next working day.
During peak seasons, promotional periods, or festive holidays, processing time may be extended slightly.
You will receive an email confirmation once your order has been shipped.
2. Shipping Coverage
We currently ship to:
- West Malaysia (Peninsular Malaysia)
- East Malaysia (Sabah & Sarawak)
For international shipping enquiries, please contact us at: 📧 enquiry@maduragroup.com
3. Estimated Delivery Time
Estimated delivery times after dispatch:
West Malaysia: 2–5 working days
East Malaysia: 4–8 working days
Please note that delivery times are estimates and may vary due to:
- Courier delays
- Weather conditions
- High shipment volume
- Remote area delivery
4. Shipping Fees
Shipping fees are calculated at checkout based on:
- Delivery location
- Parcel weight and size
Free shipping promotions (if applicable) will be clearly stated during campaign periods.
5. Courier Partners
We work with reputable courier partners to ensure safe and reliable delivery. The assigned courier may vary depending on your location.
Tracking details will be provided via email once your order has been dispatched.
6. Failed Delivery / Returned Parcels
If a parcel is returned due to:
- Incorrect address provided
- Recipient unavailable
- Failure to collect from courier
The customer may be required to pay additional shipping charges for re-delivery.
Please ensure your shipping details are accurate before completing checkout.
9. Damaged or Missing Items
If your parcel arrives damaged or incomplete:
- Take clear photos of:
- The parcel packaging
- Shipping label
- Damaged item(s)
- Contact us within 48 hours of receiving the parcel.
📧 enquiry@maduragroup.com
We will investigate and assist accordingly.
10. Address Accuracy
Madura Store is not responsible for delivery delays or losses caused by incorrect or incomplete shipping information provided by the customer.
Please double-check your address before confirming your order.